On the 2nd day of our Roadtrip to Perak and Pahang, we decided to stay at Genting Highlands (instead of the initial plan of staying at Bukit Tinggi Berjaya Hills Resort).
We managed to reach the peak at around 11.30pm that sunday (11th April 2010). After discussing where would be the best place to stay, went to First World Hotel to try to Walk In. When we got there, all rooms were fully booked. There was some chinese event going on and alot of foreigners were staying at Genting Highlands. After checking with the receptionist, we found out that the only available property was Awana Genting Highlands Golf & Country Resort. The only available room was the Apartment which was going at RM248. We added an extra bed which cost RM60 (This includes breakfast).
Awana Fountain
Awana Mini Waterfall
Awana Entrance
Awana Golf Club
Awana Golf Club
Awana Golf Club
Awana Golf Club
Awana Golf Club
This room was suppose to come with a King size bed, but instead it had 2 single beds put together. When I enquired at the reception as we checked out, the person in charge mentioned that this was how it is done, a king size bed means 2 single beds put together. This is ridiculous, never in the history of English, or even all the hotels I’ve been to, set 2 single beds as a king bed. It’s quite uncomfortable to sleep on with a gap in the middle. Anyway, we accept the fact that that was their way of setting things and carried on.
View from Balcony
Awana King Size Bed
Awana Room
Next problem was when the toilet got stuck, knowing that it was already late, we decided to call the maintenance in the morning to fix it. But when we contacted them in the morning, they started passing the call to a few people. After making that complaint, no one bothered to come into our room to check the blocked toilet.
Awana Toilet
That was not all, the shower started to clog up too. Instead of the water running down the water hole, it started to flood the whole area and leak out to our room. This was really annoying, there was roughly 4 inches of water in the shower, disgusting. We also made complaints about this, but no one attended to it.
Awana Shower Flooded
To top things up, the towel that we got had some pink stains on them. One even had brown stains that I could only guess that it had something to do with shit. Thank god I remembered to bring my own towel that night.
Awana Stained Towel
Awana Stained Towel
Awana Genting Highlands is quite a beautiful place to be. They have a superb golf course, their swimming pools are good, restaurant serves good food. I remember seeing also a Korean and Japanese restaurant. They had multiple banquet and event halls. But with all that, they could even maintain a good apartment room.
Breakfast at Awana
Breakfast at Awana
Breakfast at Awana
Awana Breakfast Per Person
I was quite disappointed when I approached the person at the counter when checking out, he sort of didn’t give a damn what we went through. He was more concerned on who we spoke to on the phone about the complaints regarding the toilet and shower area. I maybe complaining about my stay there, but dont you think that when we pay for something, especially during the peak period, we expect something good in return?
Awana Check Out
Awana Reception
Awana Lift Area
Anyway, I dont think me or any of my friends would be going to Awana Genting Highlands to stay anymore. Probably the next time we would either stay at the peak, or even Hotel Seri Malaysia.
